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App FAQs

Q:What type of device do I need to use the AVASM23 Conference App?
A: Android Devices: The AVASM23 Conference App runs on all Android devices with Android OS 6.0 and above.

Apple devices (iPhone or iPad): The AVASM23 Conference App runs iOS 10.0 or higher.

Search “Ava Meetings” in your app store to download and search for AVA 2023.

Q: How can I check the version of iOS on my iPhone or iPad?
A: To check the version of iOS on your device, select "Settings," "General" and then "About." Scroll down the page until you see "Version."

Q: How can I check my app is on the most up-to-date build?
A: Open the AVA Meetings app and click on settings. Scroll to the bottom to see your build number. If you are not on the lastest build, open the app store to update your app.
iOS: GM20230809100044 
Android: GM-06-23-2023

Q: I have downloaded the app from the iTunes store, but don’t remember my Apple ID Password. How can I find it?
A: To have your Apple ID Password emailed to you, go to "Settings" on your device and select "iTunes & App Stores," and then select "Apple ID" (please note, you will need to remember this for the final step) and "iForgot." You will then be prompted to enter your Apple ID from the previous screen to retrieve your password.

Q: Do I need an Internet connection to use the app?
A: An Internet or data connection is required to download the app and download documents within the app (PDF documents, posters, materials, etc). Once documents have been downloaded inside the app, Internet is NOT required to view information on an ongoing basis, access materials, and take notes.

To use web-based elements of the app, Twitter, Facebook, LinkedIn view websites, etc. Internet access is required.

Q: What username and password do I use to access the app?
A: The AVASM23 Conference App is available for free download from the iTunes store (for iOS users) or Google Play (for Android users).

Once the eventSribe app is downloaded, the app can be activated as follows:
  1. Search and find the AVA 2023 event
  2. Log in to your account by signing in with your email and the Registrant ID that was sent to you in your confirmation email to begin using the app.

    Forgot your Registrant ID?
    Retrieve your ID by clicking “Forgot Registrant ID?” on the top of the screen.

Q: Who do I contact for AVASM23 Conference App technical support?
A: For technical support, please visit the App, CE, and Lead Retrieval Help Desk next to registration.

Q: How do I modify the settings I selected when I logged into the app (e.g. ability to save favorites to my calendar, edit my profile, etc.)?
A: Settings can be modified by selecting the hamburger menu icon in the top right corner of the main screen then selecting the gearshift icon. If you opted to share your profile with other app users, you can edit your user profile directly by selecting "edit my info" in settings.

Q: Where can I find information about all of the sessions?
A: To view all presentations and the schedule, select the “Full Schedule” icon from the main screen, then filter by selecting from one of the “Browse By” lists.

Q: Can I create a personal list of my favorite presentations and exhibitors?
A: Yes. To create a list of your favorite presentations and exhibitors, select the star to the left of the title. Favorited events can be found in "My Schedule" in the Event Schedule. Favorited exhibitors can be sorted by selecting the star icon at the top of the exhibitor list.

Q: How do I download Presentation slides?
A: App users can download ALL available presentation slides for the event by selecting “Get Slides” located in the navigation bar at the bottom of the main screen. Presentations can otherwise by downloaded individually by selecting the presentation title, and if slides are available, selecting the “Download” button. You need to download presentation slides to view them within the app and to take notes (see below). Note that not all presenters have chosen to provide their presentation slides.

Q: How do I take notes on Presentation slides?
A: In order to take notes on presentations slides, you must first download the slides. Once the presentation slides have been downloaded, select “Take Notes.” Use the “Pen” and “Marker” to draw directly on the slide. Use the “Notes” mode to type notes adjacent to the slide. To return to the full slide view, select “Nav.” Notes are automatically saved.

Q: How do I print or save the notes that I have taken?
A: Notes are saved online in your "Personal Summary" in addition to being saved inside the app. To access your notes for printing, select the "My Notes" tile on the main screen to launch your summary in a web page within your device browser (Internet is required). Select "Poster Notes" or "Presentation Notes" to see the titles of the posters and presentations for which you have notes. Select the title to view your notes for that title and "Print" to print the notes you have taken notes. Users on computers with Adobe Acrobat Pro and Macs also have the option to print to pdf.

Additionally, notes taken in the "Exhibition" module can be viewed and printed by selecting "Exhibitor Notes." To access your Personal Summary from a computer, select the Print Summary tile to email your personal summary to your account email address.

Q: How do I send/retrieve messages to/from other App users within the App?
A: To send a message to an app user select "Browse Attendees" under the "Connect" tile on the app’s home screen. Next, select the name of the user to which you would like to send a message and thenselect the "Send Message" button on the navigation bar located at the bottom of the screen. Type and send.

Received messages can be found by selecting the "Messages" button located in the navigation bar at the bottom of the app’s main screen.

Q: How do I connect with Exhibitors using the App?
A: You can connect with an exhibitor through the app via the "Exhibition" module. Find the exhibitor you would like to contact by browsing exhibiting companies by company name or category. Select the company name of the desired exhibitor to view their company contact information.

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